Browse our FAQs for detailed answers to common trading questions.

We offer Standard, Gold, Platinum and ECN Pro accounts on our MT4 and MT5 platforms. For a comparison of each account type, please contact our account managers.

Yes, of course. We actively encourage clients to test our demo environment first, you can register via Finveo desktop and mobile platforms.

The live account opening process takes up to 15 minutes including the identification process, which means that in less than 15 minutes your account will be ready for trading!

It is possible, however, to avoid confusion we advise having all your trading accounts under the same Client Area profile, using the same email address.

We require a proof of identity and a proof of residence document from you. Proof of identity can be a valid passport (for all non-residents), driving license or national ID card. As a proof of residence, we can accept a utility bill or bank statement showing your full name and address, and that is dated within the last three months.

This is due to obligatory ‘Know your Client’ (KYC) procedures that we must follow, in accordance with international Anti Money Laundering (AML) regulations.

Yes, please send your request to [email protected]. Please attach any supporting documents, for example, a marriage certificate for a name change, or proof of address for a residential address change.

We will require proof of identity and proof of residence for all directors and beneficial owners. We will also require the certificate of incorporation and memorandum of articles of association. If the beneficial owner is another entity we will also require additional documentation. Please reach out to our onboarding team ([email protected]) for more information.

For our trading accounts we offer USD currency.

Yes, you can have up to two trading accounts. You can open additional accounts anytime via your Clients Area ( by selecting ‘Accounts Summary’ and then ‘Add Live Account’.

To close your trading account please email [email protected] and request a full withdrawal of funds if you haven’t already done so.

We will disable your account if there is zero balance and no activity for more than three months. Unlike other brokers, we will not charge an admin fee for this, and we are able to reactivate it anytime you wish to resume your trading. If you wish to reactivate, please send your request from your registered email address to [email protected].

We are only able to accept clients from certain jurisdictions. If you cannot see your country, unfortunately at this time we are not able to accept your application.

In Forex as in all trading markets, to go long means to buy asset with expectation that your position will rise in value. To go short means once when you sell position on trading market expectation is that same position value fall. Traders are guided by old saying: “Buy low, sell high“.

We have negative balance protection which means that you can only lose money you have on your account, nothing more than that. We are also equipped with Margin call and Stop out level.

CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your funds.

Leverage allows you to open larger positions with small amount of your money. It increases your buying power. Risk management policy should be in place.

Market volatility and rapid changes can cause balance of your account to change quickly. If you do not have sufficient funds in your account to follow price movements, there is a risk that all opened positions will be automatically closed by Margin call.

Holding costs/Swaps are applied to your account on a daily basis. In some cases, particularly if you hold positions for a long time, sum of these holding costs may exceed the amount of any profits.


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