Verifying your identity is a simple process.


You just need a smartphone, a form of ID and proof of residence. The whole process takes no longer than five minutes to complete. This is how it works:

1. Choose the language and the country relevant to your Identity Document

You will need to fill out the questionnaire inside our Trader Portal and navigate to the “Upload Documents” section.

2. Take a photograph of an ID card, driver’s license or passport and upload it

You will be asked to accept the terms of our Privacy Policy and then instructed to upload a photograph of your ID.

3. Pass Liveness Selfie Check

Look at your smartphone’s camera and passive 3D liveness technology will automatically validate your presence.

4. Upload Proof of Residence

Show Your valid proof of residence and successfully finish the identity verification process.

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Graphics editing software and forgery (33%)

The documents must not be edited, because they will be automatically rejected. Please report any issue you find with the validity of your documentation to your account manager, and do not crop photos or edit details on documents.

Screenshots (27%)

Documents must be uploaded as a scanned version of a photo of ID and PoA, screenshots cannot be verified. You can also take a photograph of your ID and PoA.

Unacceptable PoA (14%)

Documents that can serve as proof of address are: bank statements, utility bills, internet/cable TV/home phone bills, mobile phone bills, life/non-life insurance accounts, tax returns, tax accounts, and certificates issued by the government.

Date of Issue of PoA (11%)

Proof of address should not be older than three months. That PoA must contain your full name and surname and your full address.

Not taking a clear photo of ID (7%)

Information on the uploaded document must be clearly legible. All corners of the document should be within the frame visible. Two-page or two-sided documents must have all pages/sides photographed. Acceptable IDs are: National Identity Card, Driving Licence or Passport.

Spam (5%)

If too many documents are uploaded, it will be recognised as spam, and the verification will be denied due to excessive file uploads.

Validity of ID (3%)

Identity documents must be valid, which means they must not be expired and they should contain all neccessary information: full name and surname, date and place of birth, and number of ID.

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